Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater

Boucher Nissan of Waukesha is amazing. They are honest, friendly, and professional. Lenny and the staff were great! Highly recommend asking for Lenny!!

George was fantastic. He was very knowledgeable and precise with his recommendations. He let me know how long the work would take, and he always keeps me informed about what work will be needed to be done in the future. My vehicle runs smoothly, safely and efficiently because of George's dedication and skilled work. I would highly recommend this mechanic.

Checked everything- very polite and explained well Easy to get an appointment to fit our schedule

Read at DealerRater

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that ... Read More

Full review text opened.

Google - Oct 28, 2026

I had a similar experience just like the rest of the people in this comment section. I had a misdiagnosed ECM module that cost me $1117.44 for the part. The service dept documented in their invoice that the ECM was the reason why my check engine light stayed illuminated. So I purchased the part they requested. No more than 5 hours later after my ECM module was installed is when my check engine light came back on. Talk about misdiagnosis! What's even worse is that my vehicle shut down on me twice after the ECM was installed. I thank GOD that I didn't injure, or worse kill any other drivers when I had no control over my vehicle. I panicked, but I did my best to try to pull my vehicle off to a side street. The 2nd time my vehicle shut down on me I almost got rear ended, but I managed again to pull my car off to the side of the road w/o damaging any cars parked or hitting any pedestrians. Both experiences were VERY traumatic. However, both Nick & Frank Boucher's attorney were very well aware of the vehicle shutting down after the ECM was replaced & still denied me a refund. These companies are in business to make money & that's all that matters to them, they disregard the safety of their customers. As for the service advisor Linda Batty, I have 2 recordings of her violating the law. The 1st is when she denied me a receipt under ATCP 132. 08 (7)(8). Linda also threatened to charge me a fee even though my ECM module was under warranty which is also a violation of the law under ATCP 132.09 (g). Do not let these matters go unresolved. File a Complaint w/ the BBA & also w/ any other agencies that protect the consumer from repair shops/dealerships that violate the law w/ their deceptive practices. A good reputable company will refund their customers in good faith when their repairs do not rectify the problem. That is why I have an outstanding great 11 yr relationship w/ a car repair shop I trust in Illinois. In the 50 years I've been alive I have NEVER trusted any car dealership service dept for this very reason. There's way TOO MANY horror stories from other customers to trust any of them. As for the companies that use deceptive practices, they feel they can get away w/ doing so, but GOD sees it all. He will make sure to right all their wrongs doings on his time.

Remote tech communicated well, was prompt, courteous and knocked out my recall in the driveway no sweat. Thanks for the cookies! 👍🏼

efficient communication over email price given was very good. Purchase no hassle, did try to sell an add on though.

Read at DealerRater

My salesperson, Joseph Renner, really listened to my needs, answered my questions, and helped locate the car that I wanted

Excellent service and made the car buying experience quick. The entire team took great care of us.

Always a great experience when I bring my car in for any type of service. Everyone is extremely helpful and knowledgeable both about the work that has to be done and the recommended next steps, making it a positive experience!

Read at DealerRater

Tim is the reason I go to this dealer for service. His expertise and advice is the reason for my dealer loyalty.

Read at DealerRater